
We use Timberline Office software for all of our accounting needs. We have been using Timberline for over 14 years. It is a powerful accounting package and infinately more complex than most accounting packages on the market. We need this level of complexity as we track job costs to the dollar every few days and do payroll in house (and NO I will NOT sub that out so try to ask me you won't get past our office manager).
Timberline has outstanding technical support and posts info on the online knowledgebase.
HOWEVER I found myself in the past week in a combination of clusterf**k errors.
First, I have a new server. Just getting into the correct area in the server is a NIGHTMARE. Next we keep getting an error message from Timberline so it is time to upgrade and sometimes Timberline does ... well a crappy job in the upgrades. So after fighting through the server issues, I get Timberline installed. Then install to the workstations and the error message continues. Then I install update #1 to the server and to all of the workstations. Error message continues. I go back to the knowledgebase and sure enough there is an update #2 so i install it to the server, then to the workstations. Same problem. OK now there is a "hot fix #1" so I install it to the server then to the workstations. Now I have two error messages.
If this wasn't annoying enough working in our server room is noisy. I don't mean a little, I mean the exhaust fan sounds like you are working at the airport. Your ears hurt after five minutes. It is miserable.
Needless to say, I am a little "testy" this week. So now I have to call Timberline tech support because this BS can't go on another day. It has already been FIVE days. I'm just pissed. Poor job this time Timberline!







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